Ordering and Support
Can medical insurance cover my wig or topper?
If you're experiencing hair loss due to a qualifying medical condition, your health insurance may reimburse a portion of the cost of a cranial prosthesis.While coverage varies by provider and cannot be guaranteed, our Medical Prosthesis Director can
How do I contact customer service?
Our Customer Experience team is here to help.Email: [email protected]: (864) 641-0751Text: (864) 527-2403Business Hours:Monday through Friday9:00 AM to 5:00 PM ESTWe strive to respond to all inquiries within 24 to 48 business hours.
How much does a hair topper cost?
Our human hair toppers start at $650, with pricing varying based on the style, color, hair length, and level of coverage you choose.Light Volume Toppers start at $650 and are ideal for adding natural-looking volume and covering early-stage thinning.F
How much do your human hair wigs cost?
Our handcrafted human hair wigs range from $3,100 to $3,700, depending on the style, length, and customization.Every human hair wig is made using premium European Remy human hair and individually hand-tied to create the most natural look and movement
Does insurance cover wigs for chemo alopecia or medical hair loss?
Yes! Many insurance providers offer coverage or reimbursement for hair prosthetics when hair loss is related to a qualifying medical condition.We recommend contacting your insurance provider to ask if your plan covers a Cranial Hair Prosthesis, which
Are your pieces suitable during chemotherapy or for alopecia?
Yes. Our collections are thoughtfully designed for women experiencing hair loss from chemotherapy, alopecia, and other medical conditions, with comfort, confidence, and a natural appearance in mind.If you have some natural hair, our toppers feature c
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking number so you can follow your package every step of the way.You can also check the status of your shipment at any time by entering your tracking number on our Orde
How can I check if a piece is in stock before ordering?
If you'd like to confirm that a specific hair topper or wig is available, we recommend contacting our Customer Experience team before placing your order.Our team can verify current inventory, answer any questions about availability, and help you choo
How much do extensions and wigs cost overall?
We offer a variety of hair solutions to fit different needs, levels of coverage, and styling goals.Light Volume Hair Toppers start at $650 and are ideal for adding natural-looking volume and covering early-stage thinning.Full Volume Hair Toppers star
Do you offer financing or payment plans?
Yes! We offer flexible payment options through Affirm and Shop Pay Installments, making it easy to spread your purchase into manageable payments. Available payment options will appear during checkout. If you plan to use a payment plan for an in-perso