What is your exchange policy in brief?Updated 6 days ago

We offer a one-time exchange for eligible online purchases to help ensure you love your Lauren Ashtyn Collection piece.

To qualify for an exchange:

Contact us within 24 hours of receiving your order.
Your piece must be unworn, uncut, uncolored, and unaltered.
Ship it back to us within 48 hours using UPS (please do not use USPS).
Customers are responsible for exchange shipping costs.

Once we receive your return, you'll have up to two weeks to select a replacement piece. If a replacement isn't chosen within that timeframe, we'll issue a store credit, valid for one year.

Please note that all salon purchases, Pop-Up Salon purchases, custom-colored pieces, and all sales are final and are not eligible for exchange or refund.

For complete details or to begin an exchange, please contact our Customer Experience team, and we'll be happy to assist you.