Because every Lauren Ashtyn Collection hair piece is made from premium human hair, we maintain strict hygiene standards to protect all of our clients.For this reason, we do not offer returns or refunds on any purchases, including backordered items.If

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Because every Lauren Ashtyn Collection hair piece is made from premium human hair, we maintain strict hygiene standards to protect all of our clients.<br><br>For this reason, we do not offer returns or refunds on any purchases, including backordered items.<br><br>If you have questions before ordering, our Hair Experts are happy to guide you through a complimentary consultation to help ensure you choose the right hair piece.</span></p>

Do you offer refunds or returns?

Yes. We offer a one-time exchange for eligible online purchases.To qualify:Contact us within 24 hours of delivery.The piece must be unworn, uncut, uncolored, and unaltered.Ship it back within 48 hours using UPS.Customers are responsible for exchange

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes. We offer a one-time exchange for eligible online purchases.<br><br>To qualify:<br><br>Contact us within 24 hours of delivery.<br>The piece must be unworn, uncut, uncolored, and unaltered.<br>Ship it back within 48 hours using UPS.<br>Customers are responsible for exchange shipping costs.<br><br>Once your return is received, you&apos;ll have up to two weeks to select your replacement. If a replacement isn&apos;t selected during that time, we&apos;ll issue store credit that&apos;s valid for one year.<br><br>Please note that in-store and Pop-Up Salon purchases are not eligible for exchange.</span></p>

Can I exchange my hairpiece?

Because every hair piece is professionally fitted and inspected in person before purchase, all salon and Pop-Up Salon sales are final.These purchases are not eligible for exchanges, returns, or refunds.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Because every hair piece is professionally fitted and inspected in person before purchase, all salon and Pop-Up Salon sales are final.<br><br>These purchases are not eligible for exchanges, returns, or refunds.</span></p>

Can I exchange a hairpiece purchased at a salon or tour event?

We offer a one-time exchange for eligible online purchases to help ensure you love your Lauren Ashtyn Collection piece.To qualify for an exchange:Contact us within 24 hours of receiving your order.Your piece must be unworn, uncut, uncolored, and unal

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We offer a one-time exchange for eligible online purchases to help ensure you love your Lauren Ashtyn Collection piece.<br><br>To qualify for an exchange:<br><br>Contact us within 24 hours of receiving your order.<br>Your piece must be unworn, uncut, uncolored, and unaltered.<br>Ship it back to us within 48 hours using UPS (please do not use USPS).<br>Customers are responsible for exchange shipping costs.<br><br>Once we receive your return, you&apos;ll have up to two weeks to select a replacement piece. If a replacement isn&apos;t chosen within that timeframe, we&apos;ll issue a store credit, valid for one year.<br><br>Please note that all salon purchases, Pop-Up Salon purchases, custom-colored pieces, and all sales are final and are not eligible for exchange or refund.<br><br>For complete details or to begin an exchange, please contact our Customer Experience team, and we&apos;ll be happy to assist you.</span></p>

What is your exchange policy in brief?

The Lauren Ashtyn Collection

Exchanges and Returns

What is the difference between a hair topper and a wig - which one do I need?

How do I choose between a Light Volume and Full Volume hair topper?

Do you offer free consultations?

Can I see and try hair pieces in person?

How do I measure my head or thinning area to pick the right piece?

Are the wigs adjustable to my head size?

Getting Started

How long does it take to receive my order?

Is my order tracked and insured?

Do international customers pay customs fees?

Do you ship internationally?

Shipping and Delivery

How long do your hair toppers and wigs last?

How do I care for my hair topper, wig, or extensions?

How often should I wash my topper or wig?

What products should I use on my hair piece?

How should I store my hair piece when I'm not wearing it?

Care and Maintenance

Are your toppers and wigs made from real human hair?

What is European Remy human hair?

How are your hair toppers and wigs made?

What's the difference between human hair and synthetic extensions?

What is the base of your hair topper made of?

What's the point of the lace on the wigs?

Hair Quality and Materials

Will clip-in toppers damage my natural hair?

Does wearing a hair topper make your head hot?

Can I wear a wig if I have little or no hair?

How do I clip in my hair topper and how long does it take?

Will clips hold if I have very fine or fragile hair?

Can I sleep swim or exercise while wearing my hair piece?

Can I wear a topper with a pixie cut or very short hair?

Application and Wear

How do I choose the right color for my hair topper or wig?

What if the color is slightly off when my piece arrives?

What colors are available and can I see swatches?

Color and Matching

Do your hair toppers and wigs come with bangs?

What types of hair toppers, extensions, and wigs do you offer?

What base sizes do your hair toppers come in?

Can I color cut or heat-style my hair piece?

Should I take my hair piece to a stylist before wearing it?

Customization and Style

Wigs, Toppers, and Extensions

Can medical insurance cover my wig or topper?

How do I contact customer service?

How much does a hair topper cost?

How much do your human hair wigs cost?

Does insurance cover wigs for chemo alopecia or medical hair loss?

Are your pieces suitable during chemotherapy or for alopecia?

How do I track my order?

How can I check if a piece is in stock before ordering?

How much do extensions and wigs cost overall?

Do you offer financing or payment plans?

Ordering and Support